Refund policy

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags and in the original packaging. You will need the receipt for your purchase.

To start a return, contact us at www.childsheroes.com. If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you receive the wrong item, so that we can assess the problem and correct it.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as personalized products (such as special orders or personalized items). Please contact us if you have any questions or concerns regarding your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Trades

The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If approved, you will be automatically refunded to your original payment method. Keep in mind that your bank or credit card company may also take some time to process and publish the refund.